Shipping Policy

Once your order is successfully placed and payment is confirmed, Thaṭha will begin processing your order.

Orders are generally processed within the applicable processing timeframe communicated on the website. Processing times may vary depending on product availability, order volume, or other circumstances.

Orders are shipped to the delivery address provided during checkout. Delivery timelines may vary depending on the destination, shipping service, availability of the product, and other circumstances.

Estimated delivery timelines shown on the website are indicative and may be affected by circumstances outside our reasonable control.

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order. Shipping charges may vary based on the delivery location, order details, or shipping service selected.

Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact details.

Thaṭha may not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccessible delivery information provided by the customer.

Where tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout. Tracking availability and updates depend on the shipping service used for the order.

Delivery may occasionally be delayed due to circumstances such as weather conditions, transportation issues, operational disruptions, public holidays, remote delivery locations, or other events beyond our reasonable control.

We will make reasonable efforts to assist with delivery-related concerns when they are brought to our attention.

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the shipping provider may make additional delivery attempts or return the package according to its applicable procedures.

If international shipping is offered, delivery timelines, shipping charges, customs duties, taxes, and other applicable charges may vary depending on the destination country. Any applicable customs or import-related charges may be the responsibility of the customer.

If your package appears damaged or you believe an item is missing from your shipment, please contact our support team as soon as possible with your order details and any relevant photographs or information so that we can review the issue.

If you have questions about shipping, delivery, or tracking your order, please contact our support team through the Contact Us page.