Return & Cancellation

If you wish to cancel an order, please contact Thaṭha as soon as possible after placing the order.

Cancellation requests are subject to the processing status of the order. An order that has already been processed, packed, or shipped may not be eligible for cancellation.

Products may be eligible for return only when they meet the conditions specified by Thaṭha for the particular product or order.

Products that are damaged, defective, incorrect, or otherwise eligible under the applicable return conditions may be reviewed for return or replacement.

Certain products may not be eligible for return due to their nature, condition, customisation, hygiene considerations, or other applicable restrictions. Any product-specific return restrictions will be communicated on the website where applicable.

Products approved for return should be returned in their original condition, along with the applicable packaging, tags, accessories, invoices, or other items supplied with the order.

Products that show signs of use, damage, alteration, washing, or missing components may not qualify for a return.

To request a return, customers should contact our support team within the applicable return period and provide the order details along with the reason for the return. Additional photographs or information may be requested to assess the request.

All return requests are subject to review and approval according to the applicable return conditions. Approval of a return request does not necessarily mean that a refund will be issued until the returned product has been received and inspected where applicable.

Where a refund is approved, the refund will be processed through the applicable payment method or process used for the order. The time taken for the refund to appear may depend on the payment provider or financial institution.

Where applicable, Thaṭha may offer an exchange or replacement instead of a refund for eligible products. Availability will depend on product stock and the circumstances of the request.

Responsibility for return shipping costs will depend on the reason for the return and the applicable return conditions communicated by Thaṭha. Customers should contact our support team before sending a product back.

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible after delivery. Please provide your order details and relevant photographs so that the issue can be reviewed.

Returned products may be inspected before a return, replacement, or refund is approved. The final decision will be based on the applicable return conditions and the condition of the product received.

Thaṭha may update this Return & Cancellation Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements. Updated information will be published on this page.

If you have questions about a return, cancellation, refund, or replacement, please contact our support team through the Contact Us page.